Indian banking is transforming rapidly as digital innovation replaces traditional services — the winners will be banks that balance trust with technology

By T Muralidharan

Whether you’re checking your salary on a banking app, paying for groceries with UPI, or calling customer care about your credit card, banking is part of your daily life. But what many people don’t realise is how fast Indian banking is changing — right under our noses. Traditional public sector banks such as SBI and Bank of Baroda, and private banks like HDFC and ICICI, are racing to win your trust on your smartphone screen. This competition is transforming the customer experience.

From Queues to Clicks

Let us rewind a bit. In the 1960s, a trip to the bank was for withdrawing cash or getting a demand draft. In the 198

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