A raging shopper allegedly punched a charity shop worker and tore out clumps of her hair in a shocking row over a refused refund - the victim needed hospital treatment View 3 Images Elaine Wood pictured at Newcastle Magistrates' Court.

A furious customer allegedly repeatedly punched a charity shop assistant and pulled out clumps of her hair during a row over a refund. Elaine Wood had reportedly gone into Barnardo's, in Wallsend's Forum Shopping Centre, and demanded her money back for an item bought by her mother. ‌

However, when a worker told her they couldn't offer her a refund as it was outside of the charity's 14-day returns policy, the 55-year-old flew into a rage. ‌

Wood claims she lost her temper and "saw red" after the victim pushed her as she tried to get her out

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