Leicester Leicester (UK), Nov 10 (The Conversation) Artificial intelligence has mastered chess, art and medical diagnosis. Now it's apparently beating doctors at something we thought was uniquely human: empathy.

A recent review published in the British Medical Bulletin analysed 15 studies comparing AI-written responses with those from human healthcare professionals. Blinded researchers then rated these responses for empathy using validated assessment tools. The results were startling: AI responses were rated as more empathic in 13 out of 15 studies – 87 per cent of the time.

Before we surrender healthcare's human touch to our new robot overlords, we need to examine what's really happening here.

The studies compared written responses rather than face-to-face interactions, giving AI a str

See Full Page