As Gilbert residents continue to voice frustration over unexpectedly high water bills, town leaders say they want a thorough review of the town’s water rate structure and billing systems.

Council members Chuck Bongiovanni and Monte Lyons have each requested study sessions to examine how the town sets and manages water rates, with both saying they want to ensure the public fully understands how rates are determined and what options exist for relief.

Bongiovanni said he wants the council to revisit “the original options we had” and explore new ones. He asked for this to be done after the town's water meter audit is completed.

“We want to look into how bad it will affect our bond rating if we transfer other monies into that enterprise fund,” he said. “We just want to get all different o

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