Volume litigation, consolidator law firms and unregulated legal service providers are the focus of a new consumer protection programme launched by the Legal Services Board (LSB).

This will include considering whether the reserved legal activities need to be revised.

The oversight regulator said there was “clear evidence” of risks to consumers from the “dramatic growth” in volume litigation in recent years, exemplified by cases such as SSB Law.

It noted the public, parliamentary and political interest in volume litigation, including a ministerial roundtable on mass claims in June 2025, the Supreme Court ruling on motor finance claims, and “policy in development by the Ministry of Housing Communities and Local Government to address the risks of ‘claims farming’” in housing disrepair claim

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