• Marriott kicked guests out of Sonder properties abruptly on Monday. • Marriott previously said it would process refunds for guests' stays. • The hotel chain is now advising customers to contact their credit card companies for refunds.

Marriott is asking guests who were booted out of Sonder properties to go to their credit card companies for refunds.

On Sunday, the hotel chain abruptly ended its licensing agreement with Sonder Holdings, a short-term rental firm, and directed guests staying in Sonder properties to vacate the buildings on short notice. Sonder filed for Chapter 7 bankruptcy on Monday.

Now, affected guests say Marriott is backing out of its promise to help obtain refunds for their ruined Sonder stays.

On Tuesday, the hotel operator said on its FAQ page that customers

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