The Reserve Bank of India’s complaint portal gives consumers a structured way to escalate and secure time-bound resolutions when frontline support fails. Most banking complaints in India get stuck at two predictable points: frontline customer care that logs tickets without action, and nodal officers who offer template replies.

RBI created a dedicated complaint portal so customers can bypass these layers and push cases into a

regulated, monitored system with strict resolution timelines. If your issue involves fraud, mis-selling, wrongful charges or denial of service, escalation is often the only way to force action.

What to do before filing on the RBI portal

The portal is designed for cases that have already gone through the internal grievance mechanism of your bank or NBFC. This means

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