The Supreme Court of India, in a judgment delivered on November 13, 2025, held that a company purchasing software to automate its business processes with the objective of maximizing profits is not a “consumer” as defined under Section 2(1)(d) of the Consumer Protection Act, 1986.

The bench, comprising Justice J. B. Pardiwala and Justice Manoj Misra , dismissed Civil Appeal No. 6349 of 2024, filed by M/s Poly Medicure Ltd. The Court affirmed the orders of the National Consumer Disputes Redressal Commission (NCDRC) and the Delhi State Consumer Disputes Redressal Commission, which both held that the appellant’s complaint was not maintainable as the transaction was for a “commercial purpose.”

The primary legal issue before the Court was whether the appellant, a company, qualified as a “con

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