Emily Smith

Passengers board the Q14 bus in Elmhurst, Queens.

On Hoffman Drive in Elmhurst, Queens, where bus riders had been waiting for upwards of 45 minutes for the Q14 bus, the line of passengers extended for a block and a half, earlier this October.

“People get tired of waiting and they walk for one hour,” rider Yang Lama, 35, said.

The Q14 is a creation of the Queens Bus Network Redesign, which was completed by the M.T.A. after a six-year planning process. It was implemented over the summer, in two phases, one on June 29, which included the creation of the Q14, and the other on Aug. 31. According to the Queens Bus Network Redesign page on the M.T.A. website, the plan intended to decrease travel times and increase bus frequency.

But bus riders who used to ride the Q38 bus line to

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