TPG Telecom says a person has died after a Samsung device running outdated software was unable to connect to Triple Zero emergency services.

The exact circumstances are yet to be confirmed but it is understood a Sydney-based customer was attempting to contact Triple Zero on behalf of a relative, who later died. TPG says the death occurred on November 13 and the incident was reported by NSW Ambulance on November 17.

The telco said preliminary investigations blamed the failed emergency call on the customer’s Samsung handset, which was running outdated software incompatible with Triple Zero access on TPG’s network.

The telco said no outages were occurring at the time.

“We urge all customers with outdated software to update or replace their devices immediately,” TPG chief executive Inaki B

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