A customer is dead after their phone could not make emergency calls, putting the embattled telco industry back under the spotlight.

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TPG, which also operates the Vodafone and Lebara brands in Australia, revealed a person died when their Samsung phone could not make triple-zero calls.

At the time the Sydney-based caller attempted to reach the emergency hotline through Lebara, there were no outages and the telco's network was operational.

Early investigations indicated the calls failed because the customer's ageing Samsung phone was using software incompatible with making triple-zero calls.

The error relates to a nationwide shutdown of the 3G

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