Telecom giant Verizon has begun laying off some 13,000 employees as part of a new reorganization initiative. Approximately a week ago, the Wall Street Journal reported that Verizon was considering job cuts. Now, the layoffs have begun, according to an email viewed by Gizmodo.

“Our current cost structure limits our ability to invest significantly in our customer value proposition,” wrote Verizon’s new-ish CEO, Dan Schulma, in an email sent Thursday and shared with Gizmodo (the Journal originally reported on the email). “We must reorient our entire company around delivering for and delighting our customers,” the top executive added.

Yes, to “delight” customers, the company must apparently very much not delight its workforce. Schulman, who took over the top spot in October , said in

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