The head of the union representing Canada’s border officers is suggesting the government's move toward automating the refugee claimant process is creating security gaps.

The Canada Border Services Agency was firm in pushing back against those allegations.

At issue is the CBSA’s One Touch intake system. It was thrust into the spotlight earlier this week after Customs and Immigration Union president Mark Weber raised concerns with what he sees as the dwindling amount of human interaction at the border while testifying before the standing committee on citizenship and immigration.

“This is a terrible thing,” he told MPs on the committee Tuesday.

“We are short-staffed, we're allowing people into the country without first doing that security screening

The One Touch model, which was piloted

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