• A memo distributed at OpenAI has the company in “code red” over ChatGPT quality. • Planned new features are being deprioritized to shore up core functionality. • Google Gemini is catching up to ChatGPT in active users.

OpenAI CEO Sam Altman told workers Monday that OpenAI has entered “code red” when it comes to improving the quality of ChatGPT, per an internal memo reviewed by The Wall Street Journal and The Information.

According to Altman, the company has more to do to improve the quality of its core product — specifically in personalization features, speed and reliability, and allowing ChatGPT to answer more questions. In order to focus on these goals, Altman reportedly says in the memo, OpenAI is delaying planned additional features like ads in ChatGPT, AI agents for shopping a

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