OTTAWA — The secretary of state for the Canada Revenue Agency is pushing back against some of the auditor general report’s recent findings and argues that Canadians get timely, accurate info from the agency.

After placing 167 calls to the CRA’s contact centres over four months this year, the office of Auditor General Karen Hogan reported in October that CRA call centre staff answered just 17 per cent of its individual tax questions accurately.

The report found that agent responses to business tax or general benefits questions were accurate just over 54 per cent of the time.

Wayne Long, secretary of state for the Canada Revenue Agency and financial institutions, told the House of Commons public accounts committee Thursday he accepted the report and its findings.

However, he argued that

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