Over 20 years as a healthcare professional, both on the frontlines as an EMT and in just about every role in between, I have developed a soft spot for medical call centers. I know what you’re thinking – call centers, especially those servicing the collections space, have a lot of issues. And you’re right, they do.

However, by building skills in operations and developing a close-knit team who show up to work with hearts of empathy and tenacity to problem solve, the issues that once plagued this profession become farther and fewer between. In fact, the challenges surrounding call centers aren’t all that different from the challenges impacting various facets of healthcare.

If you are interested in ways to mitigate challenges at your own organization, keep reading. The solutions are closer t

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