KERR COUNTY, Texas — On Friday, KENS 5 obtained newly released 911 recordings from the July 4 flooding disaster in Kerr County. While the recordings show the tragic reality of what happened, they also reveal the difficult and demanding work of the dispatchers who answered those calls.

Fielding hundreds of calls were just a handful of telecommunicators. At many points, they had to guide people in danger through the chaos.

According to Kerrville Police Chief Chris McCall, at 2:52 a.m. July 4, only two people were staffed at the Kerrville Police 911 Center. That is when a surge of calls began coming in.

Over the next six hours, a small group of dispatchers would answer 435 calls, McCall said.

However, one dispatcher at 5:12 a.m. told a caller reporting flooded homes in Ingram, “We’ve take

See Full Page