Rural Metro customers attempting to pay their bill or access their online account could be met with incorrect information and other errors as the company switches vendors for its customer management system.

The private company, which provides fire and medical services to rural areas and unincorporated communities, moved from an old system to a new one, but some customers’ information — such as the credit card number associated with their account — didn’t properly transfer to the new system, according to company spokesperson Shawn Gilleland.

See Full Page