‘Controlled flight into aviation chaos’ is an apt phrase to describe what Indigo, India’s largest private airline, caused since last week during peak travel season , the golden month of December. The widespread disruption, which continues in the domestic sector, saw a spectrum of passenger distress — social, holiday and business plans disrupted, medical patients in anguish, senior citizens in agony and even defence personnel posted at the Siachen Glacier left stranded midway while rushing home, in south India, for a 10-day break. There are many more untold stories at airports across India . Interestingly, the airline’s international flights were estimated to be less than 10% of the cancellations, as they ensure a higher revenue flow but also tough passenger compensation rules. The ca

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