Nearly a week since the start of the IndiGo crisis and amid continued flight cancellations, tour operators and travel agencies in Bengaluru find themselves facing uncertainty.

Some operators that DH spoke to said the past week was nothing but a cycle of rebooking/rescheduling tickets, fielding angry calls and managing anxious customers.

Karthik, manager, Nesara Tours LLP, said for his company, the scale of disruption caused by the crisis has been unprecedented. “In the last week, more than 20 flights that we booked were cancelled,” he told DH.

“Some of our customers who were supposed to return to the city on Friday, were stranded after their flight was cancelled. They only managed to get back two days later, that too after we booked them on a different flight,” said Karthik, who added t

See Full Page