The Directorate General of Civil Aviation (DGCA) said Monday that it has received IndiGo’s response to the show-cause notice. The airline is “profusely apologetic,” the aviation regulator informed, stating that IndiGo has submitted replies signed by both the CEO and COO on December 8 over large-scale operational disruptions and mass flight Cancellations over the past few days.

IndiGo ‘profusely’ sorry for flight cancellations

The DGCA, in its release, said, “IndiGo is ‘profusely apologetic’ and deeply regrets the inconvenience and hardship caused to customers. They attribute the disruption to the ‘compounding effect of multiple factors,’ which operated in an unfortunate and unforeseeable confluence.”

DGCA’s show-cause notices to IndiGo

“It was in the process of examining the response,

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