A week since IndiGo's operational crisis led to large scale cancellation of flights, CEO Pieter Elbers in a video message on Tuesday said that the airline is \"profusely apologetic\" about the problems caused to the passengers and assured that operations have been \"nomalised.\"

In the message posted on IndiGo's X handle, Elbers said, \"Today I'm here to share that your airline, Indigo, is back on its feet and our operations are stable. We've let you down when a major operational disruption happened and we're sorry for that.\"

\"Thousands of you could not travel and we are profusely apologetic about that,\" he added.

The CEO said that the airline's first priority was to get all stranded and delayed customers safely to their destinations or back home.

On refund and baggage returns he sa

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