IndiGo CEO Peter Elbers Monday claimed the airline is back on its feet and all flight operations have been normalised. He further apologised for a “ major operational disruption ”, adding that the airline had “let the passengers” down.

Elbers reaffirmed that the team was working day and night , as reducing inconvenience caused to customers remains their top priority.

The CEO highlighted that ensuring flyers reach their destinations or get back home was their first priority, followed by issuing refunds to customers with a no-questions-asked policy.

He expressed regret on behalf of the airline for causing large-scale inconvenience, noting that thousands of customers had been unable to travel.

On delayed baggage, he said most of the bags stuck at airports have already been delivered,

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