As IndiGo struggles with large-scale flight cancellations and rising public frustration, experts say the crisis goes far beyond operational glitches. They argue it reflects deeper gaps in governance, leadership communication, and the structure of the aviation industry itself.

India’s aviation market has now shrunk to just a handful of players, and Hetal Dalal, President and COO of IiAS believes this oligopolistic structure is unhealthy.

“It's time to learn from the lessons. The oligopolistic market is not necessarily healthy from a customer standpoint. You certainly need to have more competition.”

She says this crisis should push regulators and policymakers to revisit key practices, including anti-poaching arrangements between airlines, hiring rules for pilots, and the overall cost stru

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