Anne Bradley flips through the phone book in her Kingston, Ont., home, searching for clinics and hoping to find a new family doctor.

Bradley is a cancer survivor. When her doctor retired in 2017, she turned to the province's centralized waitlist, Health Care Connect (HCC), to find a new primary care provider.

Two years later she was placed with a physician about 140 kilometres away in Kemptville, but when that doctor dropped half their roster a few months ago Bradley found herself back on the waitlist and losing faith in the system.

"I'm sort of getting cynical that all [the HCC] is accomplishing is to have patients just step back and have a false sense of security," she said.

The HCC is supposed to be a centralized list of all Ontarians searching for a family doctor or nurse practitio

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