Saare Zameen Par: IndiGo’s 19-year promise of predictability comes undone

IndiGo, a brand built on 19 years of discipline and predictability, suffered its worst reputational blow due to a wave of flight cancellations and poor punctuality. The airline's failure to prepare for new pilot duty-hour norms exposed a culture unprepared for shock and absent leadership, tarnishing its core identity of reliability.