Algorithms now predict spending habits, automate KYC, and flag anomalies in real time. But in this pursuit of precision and efficiency, the human element—empathy, understanding, and nuance—is at risk of being left behind.

India’s fintech sector has achieved what was once unimaginable: bringing millions into the fold of digital banking, simplifying payments, and transforming how financial services are accessed. With artificial intelligence (AI) now driving everything from loan approvals to customer support, the sector stands as a global benchmark for innovation. Yet, beneath this narrative of success lies a growing concern: can an AI system designed for speed and scale truly understand human context?

Over the past decade, India has built an ecosystem where technology bridges the last mile

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