"If the booking was made through a travel partner platform, the necessary actions for your refund have also been initiated. As we may not have your complete details in our system, we request you to write to us at customer.experience@goindigo.in so we can continue to assist you promptly," the statement read

xNew Delhi: The Directorate General of Civil Aviation (DGCA) on Thursday stepped up scrutiny of the crisis-hit IndiGo with its officials stationing themselves at the carrier's headquarters to monitor the operations and CEO Pieter Elbers being grilled by an inquiry panel.

Earlier in the day, the airline announced a compensation of `10,000 in the form of travel vouchers to passengers whose flights were cancelled or delayed for long during the period from December 3 5. There was no clari

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