IndiGo has brought on board Chief Aviation Advisors LLC, led by internationally respected aviation specialist Captain John Illson, to conduct an in-depth, independent review of the operational meltdown that hit the airline last week. The move, approved by the carrier’s board on Friday, comes after nearly 4,500 flights were cancelled across India, triggering widespread passenger distress and bottlenecks at major airports.

According to an IndiGo spokesperson, the mandate given to Captain Illson is to carry out a “comprehensive root-cause analysis” of the disruption and identify structural gaps across operations, systems and decision-making layers. The airline expects the review not only to pinpoint what went wrong but also to outline actionable improvements.

Illson brings over 40 years of

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