Millions of Amazon Prime customers are starting to see refunds hit their accounts as part of a record-breaking $2.5 billion settlement with the Federal Trade Commission.

The case centered on allegations that Amazon used deceptive tactics to enroll people in Prime and made it hard to cancel. Here’s what you need to know:

How much money is involved?

The settlement totals $2.5 billion. Of that, $1 billion goes to the government as a civil penalty, while $1.5 billion is earmarked for customer refunds. Individual payouts vary, but the maximum is $51 per person. Some customers report receiving smaller amounts, such as $31.

Who qualifies for a refund?

Eligibility is limited to U.S.-based customers who enrolled in Prime between June 23, 2019, and June 23, 2025, through certain sign-up flo

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