In what could be described as an aviation tsunami, market leader IndiGo’s brand reputation built on years of punctuality and reliability was reduced to mud this month as it cancelled hundreds of flights due to a mess of its own making. Chaotic scenes at airports of frantic fathers looking for food for their kids, mothers hankering for water, and the elderly barely able to stand in queues shook up the whole aviation industry. The situation has since stabilised though departure cancellations haven’t ended yet.

Various explanations have been offered to make sense of the unexpected turbulence – from lax planning to align with a new roster system for the crew’s night operations to conspiracy theories on ‘engineering’ the crisis to force the regulator to bend to its terms as the airline holds v

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