Whether you're in customer service, education, design or data, the odds are that AI has already been used to assist with part of your role. But just how significantly is AI impacting the modern workplace? A new study offers one of the clearest answers yet.

Researchers at Microsoft have identified the 40 professions most and least susceptible to disruption from generative AI. From actual user data from Microsoft Copilot, the team analyzed 200,000 anonymized conversations between users and the AI assistant over a nine-month period in 2024

These interactions were mapped to Intermediate Work Activities (IWAs) from the U.S. Department of Labor's O*NET database, a standard framework for understanding job tasks across different roles.

The researchers created an "AI applicability score" by co

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