Controversy over a ‘trans’ Marks & Spencer (M&S) employee offering assistance to two customers has given way to harmful misinformation – here are the facts so far.

Earlier this week, it was reported that British retailer M&S had apologised to a mother and her 14-year-old daughter after they complained that an employee, who they allege was trans, had offered to help them on the shop floor.

Writing for The Telegraph, journalists Daniel Martin and Neil Johnston claimed that the mother and daughter had entered the lingerie section of an M&S shop hoping to arrange a bra fitting, when the shop assistant approached them and ‘politely’ asked whether they needed assistance.

The mother alleged that the staff member was a “biological male” in a complaint to the retailer, arguing this was “obviousl

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