Being an entrepreneur means experiencing a range of emotions , sometimes in quick succession: there's frustration, inspiration, exhaustion, glee, satisfaction, anger, excitement, despair — to name a few. It's a rollercoaster.

Success hinges on being able to manage those feelings, and not letting them unbalance the even keel needed to keep going through the highs and lows. But there is one emotion I always make a special note of, every time I feel it: surprise.

Surprise is what prompted me to start my company, Jotform. It was 2005, and I was working as a developer at a New York media company, coding custom web forms for editors who needed them quickly. One day, after building yet another nearly identical form, I did what any burned-out developer would do — I searched for a tool to make

See Full Page