For nearly a year, Todd Lorback said every time he turned on a light or plugged something in, he felt in the dark, wondering if he'd ever get another PECO bill.

"My billing just ceased last summer," Lorback said. "You kind of think, 'am I the only one this is happening to?'"

The West Chester, Chester County, man said he contacted PECO customer service several times but never heard back. Then out of nowhere, Lorback explained, the utility unleashed a backlog of bills this past July.

"They were sending me a flurry," he said.

At one point, he received four bills in two weeks. Then, Lorback said PECO marked his account "past due."

"Another thing to kind of make me more frustrated that I was late after they piled on the bills," he said.

When he still couldn't reach customer service, Lorba

See Full Page