WASHINGTON — The Social Security Administration has implemented a nationwide system update aimed at improving customer service for callers, following suggestions from front-line employees.

Commissioner Martin O’Malley Bisignano has been traveling to SSA field offices across the country since his confirmation, meeting with staff to identify ways to streamline services. This week, during visits to offices in Staten Island, New York, and New Brunswick, New Jersey, employees shared both successes and challenges in assisting the public.

One issue raised in New Brunswick involved phone calls from outside the office’s typical service area. In rare cases, staff were unable to fully assist those callers because of system limitations.

In response, SSA updated its workload processing systems Wedn

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