PHOENIX — The City of Phoenix is utilizing artificial intelligence to help answer the many non-emergency calls received by 911 dispatchers.

Vice Mayor Ann O'Brien recently announced the deployment of AI software to help screen non-emergency calls received by the city. When a person calls the Crime Stop number at 602-262-6151, the AI system will triage the call through a series of questions to determine where to redirect the caller to the resource the caller needs.

City officials said a caller will still have the option to speak to a dispatcher if they wish. And if the caller needs a police officer, they'll be directed to a 911 operator.

"Whether someone’s reporting a noise complaint, parking problem, or another issue that does not require an officer’s immediate response, this new syst

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