Let's be honest, most SaaS updates today are still "smarter features." Better dashboards, improved AI summaries and predictive filters that shave off seconds from workflows. They're helpful, but … they're still passive.

However, most of these features still depend on users knowing what to do. Autonomous agents change this equation. Let's explore why autonomous agents are becoming the new operating layer of SaaS.

Autonomous agents: The new growth layer for SaaS

Autonomous agents are systems that decide and act instead of simply responding to user actions. They're software entities designed to interpret goals, make decisions and take action on their own.

Instead of "How can we help users complete tasks faster?" We ask, "What tasks can the product handle on its own?"

Smarter features a

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