Malawian entertainment industry figure Kelvin Ngumuya, popularly known as Jaa Kev Madness, has blasted the National Bank of Malawi (NBM) over what he described as a frustrating and unacceptable experience when trying to access foreign currency.

In a post on X (formerly Twitter), Jaa Kev recounted applying for US$3,000 in forex at the end of July, just before leaving Malawi for his sustenance abroad. He claims the application process took two full working days, and bank officials instructed him to return to confirm whether the process had been completed before traveling.

“When I went back, they told me the process had failed but assured me the forex would reflect in my account within days. Two weeks later nothing. Yesterday, they emailed me saying they had deposited US$500 in my card, but

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