DALLAS - One Rowlett woman says business to her catering company came to a near complete stop when she tried to switch her phone service. The new phone company hit a snag that cut service to her business line.

After 21 years in the same location, a ringing phone is a sound Nikki Jackson hasn’t heard in nearly a month.

"I wanna dance right now," she said.

It’s not because customers haven’t tried to be in touch.

"I’ve never had another business number. People know that number. "It’s easy to remember," Jackson said.

It’s because when she recently tried to switch her service to AT&T, she says the promises the company made turned out to be, well, half-baked.

"They made me an offer I couldn’t refuse. All free equipment, no strings attached. They said I’m gonna save $140-$150 a month and

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