(WHTM) -- When calling the utility company seems to go nowhere, Pennsylvania has a process for that.
The state's Public Utility Commission oversees 7,000 entities providing utilities -- this includes electricity, natural gas, telecommunications, water and waste services. It offers two courses of action when customers have a problem with a utility.
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Informal Complaint
Common informal complaints are residential billing issues, service quality and payment arrangement requests.
The PUC recommends filing an informal complaint as a first step. It's a shorter, less complicated and confidential process.
Customers must have already contacted their provider before making an informal complaint.
Filing an informal complaint trigg