Challenger banks continue to lead the way in the latest set of banking satisfaction results published by the Competition and Markets Authority (CMA).

The league table is the 14th of its kind and sees Monzo ranked as number 1 for consumers in both Great Britain and Northern Ireland, while traditional banks generally scored lower than their digital rivals.

Introduced by the CMA as part of its Retail Banking Order , the banking satisfaction survey is an annual review conducted by independent research companies Ipsos and BVA-BDRC.

The large-scale survey ranks the service quality of personal and business current account providers in Great Britain and Northern Ireland. It is designed to highlight how banks are serving their customers and scores them on a range of banking services – such

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