The FAA has announced an updated system for travelers submitting air travel service complaints, replacing the outdated process that the agency said was developed in the 1990s.

A part of the Aviation Complaint, Enforcement, and Reporting System (ACERS), consumers can now file complaints, comments, and compliments through an online portal. The agency claims that this new system streamlines processes for both consumers and airlines. Under the new system, any time a ticket is submitted through the ACERS portal, involved parties will be notified in real time both in the portal and by email. According to the FAA, it previously took over a month for airlines and ticket agents to receive submissions.

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