Restaurants

Casual Dining

The 9 Worst Restaurant Chains In 2025 (According To Customer Satisfaction) By Kate Row Aug. 16, 2025 11:19 am EST

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The customer is always right, as the saying goes. So what better way to measure restaurants than through customer satisfaction? We've collected data from the American Customer Satisfaction Index (ACSI), Consumer Affairs, Yelp, and discussions on Reddit to get a comprehensive conclusion of customer sentiment on fast casual chain restaurants. Based on our research, we've identified the nine worst restaurant chains based on customer satisfaction, and it goes beyond just the food. Fast casual dining is extremely popular in the U.S., and a customer's experience can be swayed by many things, including their exper

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