For three years, Thanaaz Hisham relied on Lime bikes as her main mode of transport in London. But in January, she had an accident that left her hospitalised with three broken bones. Her doctors told her she may never run again. Thanaaz says Lime told her it was a user error; she maintains it wasn’t.

A regular user of the popular e-bikes, Thanaaz was used to checking bikes before she hired them. On January 16, whilst riding a Lime bike with her friend, she stopped at the side of the road to fix her hijab. She had fully stopped with her feet on the ground when the electric bike jolted forward and caused her to fall. She brushed it off and got back on the bike.

Minutes later, she stopped to check for traffic at an intersection and the same thing happened. This time, the fall broke three bon

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