Aug. 19, 2025 By Athena Dawson

The MTA has relaunched its Customer Ambassador Program on Monday, Aug 18, continuing the largest customer outreach program in the transit agency’s history. QNS spoke exclusively with acting NYCT Senior Vice President of Buses Chris Pangilinan outside of the Jackson Heights/74 St-Broadway subway station about the second phase of the outreach program and the Queens Bus Network Redesign.

The Customer Ambassador Program will run until Friday, Sept. 1 and over the course of four weeks, it will cover 58 locations, with ambassadors stationed at major transit stations, including Queens Plaza, Jackson Heights/74 St-Broadway.

Phase 2 of the Queens Bus Network Redesign will take effect on Sunday, Aug. 31 and Tuesday, Sept. 2, for bus routes that don’t operate on Sund

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