A small business owner in Victoria, Australia, has ignited a larger conversation about civility and respect in the hospitality industry after publicly calling out a group of diners who reduced a teenage staff member to tears.

Ben Arnold, owner of My Little Kitchen in the scenic town of Healesville, took to Facebook to denounce the behavior of a group of eight customers who became irate after being turned away due to lack of space.

“No means no! It’s that bloody simple,” Arnold wrote in a fiery post that has since gained traction online.

“If you think it’s okay to make a teen cry while at work you can kindly f*** off from my venue.”

A café owner in Australia went viral after calling out a group of diners who reduced a teenage staff member to tears

According to Arnorld, it all began whe

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