The Legal Services Board (LSB) must take “a more proactive stance” in making the Legal Ombudman (LeO) publish complaint outcomes in full, the Legal Services Consumer Panel (LSCP) has argued.

The LSCP said the oversight regulator “must explore, more rigorously, how to bring about the desired outcome, if not through the [Legal Services Act] 2007, then perhaps by issuing formal guidance”.

In its 2024/25 annual report, the LSCP said it had “long argued that LeO will not publish ombudsman decisions in full without regulatory intervention”.

Although the LSB was “of the opinion that it does not have the statutory levers to intervene robustly, the panel is of the view that the LSB must explore, more rigorously, how to bring about the desired outcome”.

It went on: “The LSB must take a more proa

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