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HOUSTON - Wells Fargo says it empathizes with victims of financial scams. However, the bank's clear, customers who answer spoofed phone calls, and do what they are told will not get their money back.

What they're saying:

"I had gotten a call from a Wells Fargo number, and they told me there was a purchase in California for $899," said college student Kaleb Richardson. "Asked if I authorized this transaction, I said no."

"They said in order to make your account secure, we need to do some things to secure your money," said Kaleb's dad, Fred Richardson.

Kaleb followed the callers instructions and put all his money, $4,400, into his Apple Wallet.

The caller gave him a new virtual card, Kaleb thought. In reality, his account was drained, leaving him with nothing.

He says he's n

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