CHICAGO (WLS) -- Grieving families are struggling to find closure as their loved one's graves sit without markers. They say they paid a local business, but can't get tombstones.

The ABC7 I-Team first exposed the problem several weeks ago.

The owner told the I-Team in July that he would be issuing refunds for four different consumers featured in the initial report . Customers say that still hasn't happened, and one of them has now filed a lawsuit.

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Four more people are now coming forward to the I-Team with their stories of "Tombstone Turmoil."

"I'm sorry, it just hurts so bad, that you can take from the deceased," Lenora Davis said. "I mean, how do you live with yourself?"

The sign under Elmo's Tombstone Services says "tombston

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